Ivy Privacy Policy

Effective April 9, 2018

Artsetters Inc. (doing business as Ivy, is referred to here as “Ivy,” “we,” “us” and “our”) provides services to you through www.ivymark.com or www.ivy.co and related services, sites and apps that are offered under our Terms of Use (collectively, the “Platform”).

The Platform is designed to provide interior designers, architects and other service providers (“Pros”) with tools to better manage their day-to-day business and workflow with clients and related parties (“Clients”) and third party vendors and suppliers (“Vendors”).  The Platform is also designed to improve the design experience for Clients, by allowing them to seamless review and approve invoices from Pros.

When you use the Platform as a Pro, a Client or a Vendor, you consent to our collection, use, disclosure, storage and other processing of information about you as described in this Privacy Policy. In addition, our Terms of Use govern your use of the Platform.


1. Collection of Information.

We collect information from you directly, automatically when you use the Platform and from third parties.  In general, we collect information as follows:

  • Account and Profile Information: When you create an account on the Platform, we collect your name, contact information, and other information you provide. You also may be asked to create a profile on the Platform.
  • Public Content: We collect the information that you post to the Platform in a public manner.  For example, profile information such as your name will be displayed publicly on the Platform.
  • Communications. When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication (including call recordings). When you use the Platform to communicate with others, in accordance with applicable law, we may collect and maintain a copy of those communications. In addition, Ivy may record telephone calls made to certain Pros or Vendors when you call the number displayed on their Ivy profile page. In these cases we will notify you of the call recording before the call is connected.
  • Transactional Information. If you approve invoices or proposals or purchase products within the Platform, we collect certain information in order to process your request, such as your phone number, address, email, credit card or bank account information and any information related to the products you’re purchasing.
  • Platform Activity and Automatically Collected Information. We collect information about your use of the Platform, such as your search activity, the pages you view, and the date and time of your visit, and may record sessions of usage on the Platform. We also collect and may store information that your computer or mobile device provides to us in connection with your use of the Platform, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. For more information, see the “Cookies” section of this privacy policy.
  • Connected Networks and Contacts. If you elect to connect your Ivy profile to a social network or online platform like Facebook or Google (for example, to log into the Platform), you will be asked to provide Ivy with your contacts and other information that you have provided to the social network or online platform. If you agree to this sharing, in order to facilitate a more connected experience, we may send notices informing your contacts you have joined Ivy so that you and your contacts can find and follow each other on the Platform. You also may be connected within the Platform as followers of each other, and you can learn more about people you know in common on the Platform.


2. Use of Information.

We may use the information we collect (including in combination with other data) for purposes such as to: provide the Platform’s functionality; improve the Platform’s quality; personalize your experience; tailor the content and information that we may send or display to you; offer location customization, personalized help and suggestions; track usage of the Platform; facilitate the fulfillment of your orders placed through the Platform; provide feedback to businesses and professionals whose products or services are listed on the Platform; process, store, and deliver your communications; provide customer service and support; offer and administer contests and promotions; improve our Platform, products and services; conduct quality control and spam and fraud prevention activities; display relevant advertising (on our Platform and third party sites); evaluate the success of our advertising; communicate with you about your use of the Platform and any orders; allow third parties to contact you through the Platform; respond to your inquiries and requests; send you marketing communications and otherwise message you (in ways described by this privacy policy); back up our systems and allow for disaster recovery; enhance the security of the Platform; fulfill transactions authorized by you on the Platform; use as otherwise requested or consented to by you; and to comply with legal obligations.

In addition, we use the information we collect (including session recordings) to better understand how users access and use our Platform and services, both on an aggregated and individualized basis, in order to improve our Platform and services, respond to user desires and preferences, develop additional products and services, and for other research and analytical purposes. For more information, see the “Cookies” section of this privacy policy.


3. Sharing Your Information

We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third-parties to use for their own marketing purposes. However, in some cases we may allow third parties, including other users and Ivy partners, to contact you through the Platform, including for marketing purposes.

We may share some information about you with third parties in connection with your use of the Platform. Our information sharing with third-parties generally fall into these categories and purposes:

  • Service Providers: We will share your information with our agents, contractors and other service providers to help run the Platform and for uses described in this Privacy Policy.
  • Analytics and Usage: We may share user information with third parties, such as advertisers, Pros and Vendors, in a form that is aggregated or does not identify you as a person. For example, we may disclose to a Pro the number of users that have viewed the Pro. In addition, Pros that participate on the Platform may also access usage data associated with your public profile.
  • Third Party Ad Networks: We use third-party advertising companies to serve advertisements on third party sites, and may work with them to serve ads on our Platform, as well as to assist us in evaluating the effectiveness of our advertising, in accordance with applicable law. These companies use cookies, web beacons, and other tracking technologies to collect information (not including your name, address, email address or telephone number) about your visits to this Platform and other sites in order to provide targeted advertisements to you. Please see the Third Party Advertising section below for more information.
  • Affiliated Entities We may share information from or about you with subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this privacy policy.
  • Business Transfers: If we are acquired by or merged with another entity, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the other company. We may also disclose certain personal information to a company as part of the planning or review for a potential merger, acquisition or transfer of assets.
  • Investigations: We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Platform; or (c) helpful to protect our rights, reputation, property, or that of our users, subsidiaries, or the public.
  • Other Users: Information that you post on the Platform (for example, your profile and comments) will be made publicly available to other users of the Platform. If you don’t want third parties to see, use, disclose or store such information, you should not post it to your profile or the Platform. We cannot control such third parties’ use, storage or further disclosure of your information. When you post on the Platform, you may receive feedback and communications from third parties. The Platform may also enable you to connect, at your initiation, with third-party providers of products and services who you wish to contact outside of the Platform; any such information you submit or send to third parties in this manner, including your personal email address, is not subject to this Privacy Policy.


4. Communications

We use your information to send you marketing communications, communicate with you about the Platform and services of affiliates and transactional communications, including updates to our terms and policies. We also use your information to respond to you when you contact us.  Note that you cannot opt out of receiving certain administrative notices, legal notices or transactional messages for services or products you have requested or received from us or via the Platform.


5. Cookies and Other Tracking Technologies

We, and third parties we interact with, including our third party service providers, use cookies in connection with your use of the Platform and third party websites. (Cookies are small data files that may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our Platform.) We and our affiliates also use web beacons for similar purposes on our Platform and in HTML emails to our customers (for example, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded). In addition, we and our affiliates may use local shared objects (sometimes called “flash cookies”), java script, log files, and similar technologies (together with cookies and web beacons, collectively referred to as “Cookies” in this policy) to track and analyze site usage and facilitate advertising on our Platform and third party sites.

We may use Cookies to collect or transmit information about you and your use of the Platform or third-party sites, such as: your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, your interests on our Platform and other sites, and the date and time of your use. When we use Cookies, we do so in order to further Platform features and processes, provide authentication and security for your transactions on the Platform, store your preferences, facilitate relevant advertising, help us learn more about how users engage with the Platform, and understand your activities after you leave our Platform. Our Cookies may be persistent or stored only during an individual session.

It may be possible to disable certain Cookies through your device or browser settings. The method for disabling cookies may vary by device and browser, but can usually be found in preferences or security settings. However, doing so may affect your ability to use the Platform. If you are not comfortable with the above uses of Cookies, please do not use this Platform. Please note we do not change system behavior within the Platform in response to browser requests not to be tracked.

We also use automated devices and applications, such as Google Analytics, to evaluate usage of our Platforms and the services we provide; you can opt out of Google Analytics and review its privacy policy here. We use these tools to gather information about users to help us improve our services, performance and user experiences. These analytics providers may use Cookies to perform their services, and may combine the information that they collect about you on our Platform with other information that they have collected. This policy does not cover such third parties’ use of the data.


6. Third Party Advertising.

As noted, we work with third parties such as ad networks to serve advertisements on third-party websites or other media, and to evaluate the success of our advertising campaigns, including Facebook, Google and others (both Facebook and Google offer additional ways to opt out of certain advertising activities, and maintain their own privacy policies that address their interest-based advertising services). We also may work with third parties to display ads on our Platform.

Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. This enables us and these third parties to target advertisements to you for products and services in which you might be interested, based upon your activities on our Platform and other websites. These third-party cookies and other technologies are governed by each third party’s specific privacy policy. We may provide these third-party advertisers with information about users, or allow them to collect certain information through our Platform (e.g., IP address and demographic information), but we do not disclose your name or contact information.

You can also opt-out of receiving behaviorally-targeted ads from many companies via the consumer choice tools created under self-regulation programs in many countries, such as the US-based aboutads.info choices page or the EU-based http://www.youronlinechoices.com.

Opting out from one or more companies listed on the respective opt out pages noted above, will opt you out from those companies’ delivery of interest-based content or ads to you based upon your activities on multiple websites, but it does not mean you will no longer receive any advertising through our Platform or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies, or you subsequently delete your cookies, your opt out may not be effective. Additional information is available on the websites listed above.


7. Plug-ins and Social Media Widgets.

The Platform may include third-party social media features and widgets, such as the Facebook Like button and the “Share this” button, as well as other interactive mini-programs that run on the Platform and on third-party websites, and enable certain features to work (e.g., blogs and comments). These features may collect your IP address, which page you are visiting, and may set a cookie to enable the feature to function properly and for other purposes. You may also have the option of posting your activities relating to the Platform to social media; you acknowledge that if you choose to use this feature, others on social media will be able to view such activity. These third-party features are subject to the privacy policies of those third parties.


8. Third Party Profile Pages and Websites.

Third party businesses like Pros or Vendors may maintain profile pages on the Platform, and we may host websites using the Platform for them. These businesses and Ivy may collect certain information, including your communications, sent through these profile pages and websites. Ivy’s use of information we collect (including through websites we host for them) is governed by this privacy policy, but third party use of any information collected, or submitted by you through the Platform, is subject to their own policies and practices.


9. Choice and Access to Your Personal Information.

You have certain choices about how to control your data. You may modify your profile information by logging into your account and updating your profile. Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time, and we may maintain copies as part of our business records.


10. Account Termination and Data Retention.

If you close your account, unless prohibited by applicable law, postings or comments you provided to the Platform prior to your account closing will remain public. We also may retain information about you for the purposes authorized under this privacy policy, including a copy of your account information as part of our business records, unless prohibited by law.


11. Children.

The Platform is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child’s account.


12. Security.

We have implemented security safeguards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure – so we cannot guarantee its absolute security. You should take certain steps to protect your account and personal information as well, such as by choosing a strong password and keeping such password private, and logging out of your account when you are finished using it.


13. International Transfers of Personal Information.

Ivy has operations in several countries. Your personal information will be transferred to and processed in the United States (or any other country where we, our affiliates, subsidiaries, agents and service providers operate) and processed there. Data protection laws differ among jurisdictions; and the United States and these other jurisdictions may not provide the same level of protection for personal information as your jurisdiction of residence. You understand that your information may be stored in or accessed from the United States and these other jurisdictions. You understand that, law enforcement agencies in the United States and these other jurisdictions may access and use your information for the purposes of investigation and law enforcement. By using our Platform, you consent to the transfer and use of your information to the U.S. and other jurisdictions, as set forth in this paragraph.


14. Links to Other Services.

The Platform contains links to other sites that are not controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and read the privacy policies of each and every site you visit. This privacy policy applies only to information collected by our Platform.


15. Modifications and Updates to this Privacy Policy.

We may revise this privacy policy from time to time. If we make material changes to this privacy policy, we may notify you by email or by posting a notice on the Platform. By continuing to access or use the Platform after those changes become effective, you agree to be bound by the revised privacy policy.


16.  Contact Us

If you have questions or comments about this Privacy Policy, please feel free to contact us at support@ivymark.com.

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